“Personal information” is any information that can identify you or that can reasonably enable your identification. This information could include information such as your name, postal or email addresses, date of birth, your insurance and claim details, and/or your financial details. Personal information includes ‘sensitive information’. Sensitive information includes but is not limited to any personal information about your racial or ethnic origin, your opinions, beliefs and memberships.
The type of personal information we collect and hold about you will depend on the dealings you have with ABIS. When you deal with ABIS (including the purposes described in section 4 of this policy) the types of personal information you may be required to provide include:
We collect, use and disclose your personal information in order to provide services that include construction consultancy, insurance/claim repairs, renovations, design, and cabinetry supplies and related services to you (the “Services”), including for the following purposes:
ABIS will generally collect your personal information as much as possible directly from you. For example, we collect information about you through your claim process. On occasion, we may collect your personal information from third parties that includes your insurance company and from publicly available sources of information. We only collect ‘sensitive information’ if you have consented to the collection of the information and the information is reasonably necessary for one or more of our functions or activities or if the collection of sensitive information is authorised or required by a court/tribunal order or an Australian law.
The particular party we may disclose your personal information to will depend on the dealings you have with ABIS. Some examples of the parties to whom we may disclose your personal information include:
If lawful and practicable, we offer you the opportunity to deal with us anonymously or by using a pseudonym. For example, we can provide general information to you about our products or Services, or general guidance on how to fill out our forms without collecting any personal information. However, in order to provide our Services to you it is normally impracticable for us to deal with you anonymously or by using a pseudonym. For example, if you do not provide your personal information to us, ABIS will be unable to properly administer your benefits notify you about your entitlements, or adequately provide our Services.
You may request access to any of the personal information we hold about you by contacting us as set out below in section 11. A summary of personal information such as your name and contact details, your financial information, your insurance details is available to you upon request. We will provide you with access to your personal information in accordance with the Privacy Act. Under the Privacy Act, we can deny access to some or all of your personal information in specified circumstances, and we will provide reasons for any refusal in writing.
ABIS endeavours to ensure that the personal information we hold about you is accurate, up-to-date, complete, and relevant and not misleading. Please let us know if you believe any of your personal information is incorrect by contacting us as set out below in section 11. To ensure that the information we hold about you remains accurate, complete and up to date, we may ask you to check and correct your personal details from time to time. We may do this when you contact us or through other means.
ABIS has security policies and systems in place to protect your personal information. We implement multiple layers of security controls throughout our systems so that in the event that one control fails, or a vulnerability is exploited, there are other measures still in place to protect your personal information. The people who handle your personal information have the training and skills to protect your personal information from unathorised access or misuse. Our website does not include your private information. Submission of your financial information is completed at a third party financial institution website that uses industry standard security protocols and encryption to protect the personal information that you disclose.
We have appointed a Privacy Officer. If you have any queries you can contact us by the following means: