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Privacy Policy

1. Overview

At ABIS, we aim to provide our customers with the best possible service and in doing so, we are committed to protecting your privacy and the security of your personal information. We are required under the Privacy Act 1988(Cth) (the Privacy Act) to have an up to date privacy policy with information about how ABIS collects, uses and manages your personal information, including personal information collected via our website. This policy describes how we will comply with our obligation under the Privacy Act, and manage the personal information we collect. You should note that our website may contain links and references to other websites to which this privacy policy does not apply. You should review the privacy policy of those websites and assess whether those polices are acceptable to you before you use those websites.

2. What does ‘personal information’ mean?

“Personal information” is any information that can identify you or that can reasonably enable your identification. This information could include information such as your name, postal or email addresses, date of birth, your insurance and claim details, and/or your financial details. Personal information includes ‘sensitive information’. Sensitive information includes but is not limited to any personal information about your racial or ethnic origin, your opinions, beliefs and memberships.

3. What personal information do we collect?

The type of personal information we collect and hold about you will depend on the dealings you have with ABIS. When you deal with ABIS (including the purposes described in section 4 of this policy) the types of personal information you may be required to provide include:

4. For what purpose will ABIS use your personal information?

We collect, use and disclose your personal information in order to provide services that include construction consultancy, insurance/claim repairs, renovations, design, and cabinetry supplies and related services to you (the “Services”), including for the following purposes:

5. How do we collect personal information?

ABIS will generally collect your personal information as much as possible directly from you. For example, we collect information about you through your claim process. On occasion, we may collect your personal information from third parties that includes your insurance company and from publicly available sources of information. We only collect ‘sensitive information’ if you have consented to the collection of the information and the information is reasonably necessary for one or more of our functions or activities or if the collection of sensitive information is authorised or required by a court/tribunal order or an Australian law.

6. Who do we disclose your personal information to?

The particular party we may disclose your personal information to will depend on the dealings you have with ABIS. Some examples of the parties to whom we may disclose your personal information include:

7. Do you have to provide your personal information to us?

If lawful and practicable, we offer you the opportunity to deal with us anonymously or by using a pseudonym. For example, we can provide general information to you about our products or Services, or general guidance on how to fill out our forms without collecting any personal information. However, in order to provide our Services to you it is normally impracticable for us to deal with you anonymously or by using a pseudonym. For example, if you do not provide your personal information to us, ABIS will be unable to properly administer your benefits notify you about your entitlements, or adequately provide our Services.

8. Can you access the personal information we hold about you?

You may request access to any of the personal information we hold about you by contacting us as set out below in section 11. A summary of personal information such as your name and contact details, your financial information, your insurance details is available to you upon request. We will provide you with access to your personal information in accordance with the Privacy Act. Under the Privacy Act, we can deny access to some or all of your personal information in specified circumstances, and we will provide reasons for any refusal in writing.

9. Can you correct any personal information held by us that is incorrect?

ABIS endeavours to ensure that the personal information we hold about you is accurate, up-to-date, complete, and relevant and not misleading. Please let us know if you believe any of your personal information is incorrect by contacting us as set out below in section 11. To ensure that the information we hold about you remains accurate, complete and up to date, we may ask you to check and correct your personal details from time to time. We may do this when you contact us or through other means.

10. How we protect your personal information?

ABIS has security policies and systems in place to protect your personal information. We implement multiple layers of security controls throughout our systems so that in the event that one control fails, or a vulnerability is exploited, there are other measures still in place to protect your personal information. The people who handle your personal information have the training and skills to protect your personal information from unathorised access or misuse. Our website does not include your private information. Submission of your financial information is completed at a third party financial institution website that uses industry standard security protocols and encryption to protect the personal information that you disclose.

11. Who should you contact if you have any questions regarding our Privacy Policy?

We have appointed a Privacy Officer. If you have any queries you can contact us by the following means:

12. Can you complain about a breach of your privacy?

If you believe that we have not protected your personal information as set out in this Privacy Policy, you may lodge a complaint with us by phone, email or mail:

We will endeavor to resolve the issue as quickly as possible. If we have not resolved your complaint within 21 days, we will write to you about the progress of your complaint. If you are not happy with ABIS’s response to your complaint or ABIS has not responded within 30 days, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) by: Full details about making a complaint to the OAIC can be obtained at:

13. Changes to this Privacy Policy

This Privacy Policy may change from time to time. Before providing us with personal information, please check this policy for any changes by contacting us as set out in section 11 to request an up to date copy or you can review the Privacy Policy from our website.

14. Cookies

ABIS uses cookies to provide its website Service to you. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer. Cookies generally allow the website to interact more efficiently with your computer. Ususally you can set your browser to notify you before you receive a cookie so that you can decide whether to accept it. You may also be able to set your browser to turn off cookies. However, sometimes not accepting a cookie may affect your use of our website. We sometimes use cookies to monitor which pages on our website you visit, in order to improve our service.

15. Privacy Policy Update

This privacy policy was updated on the 18th July 2019.